Mercantile Communication Nepal Hosting Review
When it comes to trusted and established web hosting providers in Nepal, Mercantile Communication stands out for its legacy, stability, and wide range of services. With over 16 years of experience in the hosting industry, it has played a key role in shaping Nepal’s internet infrastructure — from offering free .com.np domain registration to providing cloud services, business internet packages, and more.
Mercantile is not just a web hosting provider; it's one of the original internet pioneers in Nepal. Their hosting infrastructure is powered by both Nepal-based and US-based servers, giving users flexibility and better reach depending on their target audience.
Key Features of Mercantile Communication Hosting
Here are the most notable features that Mercantile Communication provides to its clients in Nepal:
-
Free .com.np Domain Registration: One of the most attractive offerings from Mercantile is the ability to register
.com.npdomains at no cost. -
Affordable Hosting Plans: Tailored for startups, SMEs, and bloggers with flexible bandwidth pricing.
-
99.9% Uptime Guarantee: Ensures your website is available to users almost all the time.
-
VPS Hosting: More control and scalability for developers and businesses.
-
Email & Phone Support: Dedicated support during office hours.
-
Monthly Bandwidth Reset: Unlimited bandwidth resets each month, avoiding hidden overage fees.
-
Money-Back Guarantee: 30-day risk-free trial across most plans.
-
Reliable Local Infrastructure: Servers in Nepal and the U.S. allow faster access and better performance for regional and international visitors.
Pros and Cons of Mercantile Hosting
Like any hosting provider, Mercantile Communication has its strengths and limitations. Here’s a quick overview:
✅ Pros:
-
Free
.com.npdomain for one year -
30-day money-back guarantee
-
99.98% uptime reliability
-
Free nightly backups for data protection
-
Fast response time during business hours
-
Free website migration support
-
Locally-based data center infrastructure
-
Stable hosting environment for Nepali websites
❌ Cons:
-
Poor support outside office hours
-
Higher pricing compared to newer providers
-
Limited documentation or online knowledge base
-
Some services may require manual processing
Mercantile Customer Support Review
Customer service is crucial for resolving technical issues, and Mercantile shows mixed performance in this area:
| Message Time | Response Time |
|---|---|
| 8:00 A.M. (Sunday) | No response |
| 1:00 P.M. (Sunday) | Response in under 5 min |
| 10:00 P.M. (Sunday) | No response |
| 3:00 A.M. (Saturday) | No response |
Their support is fast during office hours, but users report no replies during late nights or weekends, which may be inconvenient for urgent fixes.
Mercantile Hosting Pricing & Bandwidth Details
Mercantile’s pricing structure is based on Mbps bandwidth allocation, making it more customizable for business users. Here’s a breakdown of their pricing tiers:
Regular Hosting Bandwidth Pricing
| Bandwidth Range | Old Price (Rs.) | New Price (Rs.) |
|---|---|---|
| 1–10 Mbps | 12,000.00 | 2,500.00/Mbps |
| 11–20 Mbps | 10,000.00 | 2,500.00/Mbps |
| 21+ Mbps | 8,000.00 | 2,500.00/Mbps |
SME Dedicated Hosting Packages
| Dedicated Bandwidth | Price (Rs.) |
|---|---|
| 10 Mbps | 1,900.00 |
| 15 Mbps | 2,300.00 |
| 20 Mbps | 2,880.00 |
| 25 Mbps | 3,380.00 |
| 30 Mbps | 3,840.00 |
| 35 Mbps | 4,410.00 |
| 50 Mbps | 5,760.00 |
Mercantile allows bandwidth scaling, meaning as your website traffic grows, you can increase your Mbps rate without needing to change providers.
Payment Options
Mercantile Communication supports all the major Nepali payment systems:
-
Esewa
-
Khalti
-
IMEPay
-
Moru
-
Bank deposits and transfers
-
All popular digital wallets in Nepal
This makes the payment and renewal process easy for individuals and businesses.
Services Offered by Mercantile Communication Nepal
Mercantile isn’t limited to just hosting. They provide a broad portfolio of services:
-
Domain Registration (.com.np, .np)
-
Business Internet Services
-
Web Hosting (Shared, VPS, Reseller)
-
Email Hosting
-
Cloud Services
-
Data Center Co-location
-
IT Security Consulting
-
Enterprise Solutions for Government and Corporates
With such a wide range of digital services, Mercantile is a go-to solution provider for many medium to large-scale enterprises in Nepal.
FAQs About Mercantile Hosting Nepal
1. What makes Mercantile unique in Nepal?
Mercantile is one of the oldest internet and hosting service providers in Nepal and offers a free .com.np domain, which is highly valued for personal or business branding.
2. Is their internet service reliable?
Yes, Mercantile uses fiber-optic technology and connects with multiple upstream providers for redundancy, making its network quite stable.
3. Do they offer support for small businesses?
Absolutely. Mercantile provides custom IT and hosting solutions for SMEs including cloud, data center, and dedicated packages.
4. How secure is their infrastructure?
Mercantile’s data centers include biometric access, 24/7 CCTV surveillance, and fire suppression systems. They're one of the most secure providers in the country.
5. How fast is customer support?
Support is quick during working hours but slower or unresponsive during off-hours, which can be a limitation for 24/7 businesses.
Final Verdict: Is Mercantile Hosting Worth It?
If you're seeking a long-standing, reliable hosting provider in Nepal, especially one that offers free .com.np domain registration, strong infrastructure, and Nepali payment options, then Mercantile Communication is a great choice.
It is best suited for:
-
Government and educational institutions
-
Corporates and NGOs
-
Established businesses that require solid uptime
-
Nepali startups targeting local audiences
However, if you're looking for round-the-clock support, cheaper pricing, or more modern automation, there may be newer alternatives like Nest Nepal, Babal Host, or Host Mero that cater more toward the budget-conscious or international audience.
Still, Mercantile remains a premium hosting service in Nepal — especially for businesses that prioritize reliability, infrastructure, and local expertise over cost.
0 Comments